Return & Refund
1. Refund
Refunds will be processed once AMPROAD receives and inspects the returned items. Depending on the status of the returned items listed below, a full or partial refund will be issued to your original method of payment within 5-7 business days.
| Your Return | You Receive |
|---|---|
| Products with good appearance and complete accessories that are returned due to defects or quality problems. | Full refund |
| Products returned due to delivery errors, omissions, or products that are not what you ordered. | |
| The product is returned unopened in the original box and complete with accessories. | |
| Any returned product and appearance that is damaged due to customer misuse, or missing parts. | The final refund amount will be evaluated by Amproad according to the actual situation, up to 85% of the products' purchase price. |
2. Exchanges
If a replacement unit is available in stock, it will be shipped within 1 business day. For products where the replacement unit is currently out of stock, AMPROAD will promptly notify you of the estimated earliest shipment date.
3. Repair
AMPROAD offers repair services for most of its products. All repaired items will be tested and verified prior to shipping. To qualify for free repair services, requests must be submitted within the warranty period. If the warranty period has expired, repair services are still available, but fees will be charged on a case-by-case basis.